To place an order, you will need a valid, up-to-date eyeglass prescription from a certified optometrist or ophthalmologist. You also require your Pupillary Distance (PD), which is the measurement in millimeters between the centers of your pupils. This ensures the lenses are correctly centered for your vision. Having your payment method ready is also necessary to complete the purchase.

An eye exam ensures your prescription matches your current vision needs, as eyesight can change over time. Most prescriptions are valid for one to two years, depending on local regulations . Online retailers cannot accept expired prescriptions for your safety and to comply with regulations. Always check the date on your prescription before starting your order.

PD is the distance between the center of your pupils . This measurement tells the lens manufacturer exactly where to place the optical center of your glasses, which is crucial for clear and comfortable vision . It is often not included on your standard prescription, so you may need to ask your optometrist for it or measure it yourself using a ruler or an online tool.

You can measure your PD at home with a millimeter ruler and a mirror, or ask a friend to help for better accuracy . Many online eyewear retailers also provide free digital tools on their website that use your computer's camera to measure your PD accurately during the ordering process . For the best results, however, it's highly recommended to request it from your eye care professional.

No, you cannot use a contact lens prescription to order eyeglasses . A prescription for contact lenses is different from one for eyeglasses. Contact lens prescriptions include specifics like the lens brand, base curve, and diameter that are not relevant for glasses. Conversely, an eyeglass prescription is designed for lenses that sit at a distance from your eyes.

The process is similar to any online purchase. First, select your desired frames and click to add prescription lenses . You will then be guided through steps to choose your lens type (e.g., single vision) and any add-ons. Finally, you'll enter your prescription details and PD. Some retailers ask for this information at checkout, while others may ask you to email it after your purchase is complete.

We understand this and offer flexibility. You can often select an option to "send prescription later" during the checkout process . However, be mindful of the timeframe; you must submit your prescription within 7 days to prevent your order from being automatically canceled.

After you place your order, the retailer will provide instructions on how to submit your prescription . This typically involves taking a clear photo or scan of the full prescription document and emailing it to a specific address, making sure to include your order number . The document must show the date, the optician's signature, and your details to be valid.

Yes, a customer service agent or a trained professional will review the prescription you submit . They check that it is valid, unexpired, and contains all the necessary information like your PD . This verification step is a quality control measure to ensure your glasses can be made correctly and safely before the lenses are produced.

Yes, you can. We do offer progressive (no-line) and bifocal lenses .

Absolutely. You can order prescription sunglasses online just as easily as regular glasses . The process is the same: you select a sunglass frame and then customize it with your prescription lenses. You can also choose from various sunglass-specific lens options like polarization, mirror coatings, or even photochromic lenses that darken in the sun.

The main lens types are single-vision, which corrects one field of vision (near or far), and progressive lenses, which correct distance, intermediate, and near vision without a visible line . For sunglass lenses, you can often choose from polarized, mirrored, or photochromic options . The material of the lens, such as high-index for stronger prescriptions, is another key choice.

Lens add-ons are extra coatings and features that improve durability and vision. Common ones include anti-reflective coating to reduce glare, scratch-resistant coating for protection, and blue light filters to ease eye strain from screens . These add-ons increase the overall cost, so consider which features will be most beneficial for your daily needs .

Yes, we can. We can fill a wide range of prescriptions, including those for astigmatism . If your prescription is particularly strong or complex, it's always a good idea to contact our customer service before ordering to confirm we can accommodate your specific needs.

No. you can't.

Delivery times can vary. Since the lenses must be custom-made and fitted to your chosen frame, it takes longer than a standard package . You should generally expect to receive your glasses within 7-14 business days, though some retailers may take 2-3 weeks depending on the lens complexity and stock . The estimated delivery date is often shown on the product page or at checkout.

If there is an issue, such as a problem with your prescription, the retailer will typically notify you via email or text within a couple of days . If your prescription cannot be filled, the order may be canceled. For any other problems like incorrect or damaged items, you should contact customer service immediately to arrange for a replacement or refund

We you a window of 30 days from receipt to return the glasses for a refund or exchange . Keep in mind that customized products, like engraved items, bifocal, or progressive lenses are non-returnable . Return shipping costs are our customer's responsibility.

Yes, we offers a 30-day satisfaction guarantee, with an option to purchase a 12-month replacement guarantee for frames . Note that standard warranties do not cover scratches, breakage from mishandling, or loss.